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Frequently asked questions
How do I get support for your apps?
Reach out through this contact form, email us directly at support@haploapp.com, or leave a review on the App Store. We respond to all inquiries within 24 hours.
Are your apps available on Android?
Currently, our apps are available exclusively on iOS and macOS. We're considering Android development for the future based on user demand.
Do you offer refunds?
Refunds are handled through Apple's App Store policies. You can request a refund directly through your Apple ID account or contact Apple Support for assistance.
How do I suggest new features?
We love hearing from our users! Send us your feature suggestions through this contact form, and we'll consider them for future updates. You can also watch what's coming on the feature roadmap.
What data do your apps collect about me?
None. Our apps process everything on your device wherever possible, and we don't run analytics, ads, or tracking. The App Store privacy label on each app says "Data Not Collected" — and we intend to keep it that way. Details are in the privacy policy.
Do the AI apps send my data to a server?
Haplo AI runs its language models entirely on your device — your conversations never leave it. Haplo AI Investing fetches public market data, but your watchlist and activity stay local.
Do your apps require a subscription?
Most don't. Where we charge, we prefer a one-time purchase — no metered tokens, no paywalled features you already bought. Any exceptions are stated plainly on the App Store page before you download.
Can I beta test new releases?
Sometimes! When a TestFlight beta is open we announce it on the build log. You can also send a message through this form with "beta" in the subject and we'll keep you in mind.
Who actually builds all of this?
One developer, writing Swift full-time. That's why replies come fast and releases ship often — there's no queue between you and the person who can fix your problem. More on the about page.