How can we help?

Use the form above, email support@haploapp.com, or leave a review on the App Store. Every message gets a real reply, usually within a day.

Currently, our apps are available exclusively on iOS and macOS. We're considering Android development for the future based on user demand.

Refunds are handled through Apple's App Store policies. You can request a refund directly through your Apple ID account or contact Apple Support for assistance.

We love hearing from our users! Send us your feature suggestions through this contact form, and we'll consider them for future updates. You can also watch what's coming on the feature roadmap.

It depends on the app, and each one's App Store privacy label says exactly what. Haplo AI, ScriptCam, ShipHappens, Markdown2PDF and Annot8 collect nothing. Bilbo sends anonymous usage stats to Google Analytics, never your trips or places. Barrier is free because it shows ads, so Google AdMob and AppLovin receive device identifiers and usage data, and Google Analytics counts how it is used. Haplo AI Investing sends the stocks you look up to our server to build its analysis. Your chats, trips, workouts and documents stay on your device in every app. The full breakdown is in the privacy policy.

Haplo AI runs its language models entirely on your device, and no Haplo server ever receives your conversations. Its tools are the exception: web search, maps and the browser send what they need to those services when they run, and on a Mac, an iPhone 16 Pro or Pro Max, or any iPhone 17, Automatic Tools (on by default) can run them without being picked. The privacy policy lists what each one sends. Haplo AI Investing does use our server: the tickers you open, and your watchlist and holdings when it analyses them, are sent to build each page. They are not tied to you, and there is no account.

Some do. Haplo AI, ScriptCam, Markdown2PDF, EasyLogo and Annot8 are one-time purchases with no subscription, and Barrier is free. Cinder, Bilbo, Haplo AI Investing and ShipHappens have subscriptions, and each of them also sells a one-time lifetime purchase. Every price is on the App Store page before you download.

ScriptCam follows you with Apple’s speech recognition, so it needs microphone and speech recognition access: check both in the Settings app, under Apps, then ScriptCam. It listens while you record, in the language picked under Voice Tracking in ScriptCam’s own Settings. If you’d rather not allow speech recognition, set Scrolling to Steady Scroll or Manual, and the script still scrolls.

Sometimes! When a TestFlight beta is open we announce it on X. You can also send a message through this form with "beta" in the subject and we'll keep you in mind.

Haplo, LLC, an independent software company founded in 2021. Every app is native, written in Swift, and supported directly: write in and the reply comes from the people who build the apps. More on the about page.